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Pranav Mallampalli

February 6, 2025

Turning Raw Data Into Clear Business Decisions

How fragmented data was transformed into insights leaders could act on.

Overview

The Challenge

The Approach

Why It Matters

Overview

Your customer sent three emails last week. Your CS rep talked to them on Tuesday. They opened a support ticket yesterday. Their usage dropped 40% this month. Your AE has a renewal coming up.

You know all of this is happening. What you don't know? What it means together.

Customer relationships used to feel simple

Signals were clear. Context was shared. Teams had a real sense of how their customers were doing.

Then spreadsheets became complex systems. Email threads became data entry jobs. The tools meant to help created distance instead of clarity.

We set out to change this. Because customer relationships aren't linear—they're circular, constantly evolving, full of signals that need connecting. We called it Wavelength.

The Approach

Think of it as having a team member who's read every email, attended every call, tracked every metric, and can instantly answer "how's this customer doing?" in plain English.

Wavelength automatically pulls signals from everywhere—CRM, support, product usage, conversations—and tells you what actually matters. No hunting across Slack threads. No stitching together context from five different tools. No manual updates.

It's the first AI-native customer platform that actually understands your customers, not just stores data about them.

Why we built this

We started with a way to search through revenue data. What we realized: teams don't need another tool. They need a better way to work with their customers.

So we built it. An AI-native platform for managing and understanding customer relationships end-to-end. Making customer work feel intuitive again.

Fast-growing startups and global enterprises are already using Wavelength to stay impossibly close to their customers without the manual work.

If you're tired of tools that create jobs instead of doing them, we should talk.

Overview

The Challenge

The Approach

The Impact

Why It Matters

Customer Intelligence without complexity

See How It Works

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Customer Intelligence without complexity

See How It Works

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Customer Intelligence without complexity

See How It Works

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Frequently Asked

The First AI-Native CRM purpose built for post-sales teams to track your customers’ journey from the moment they onboard till the day they expand.

How does Wavelength integrate with our existing tools?

Wavelength connects with Salesforce, Email, and your internal systems (support, calls, usage) so all customer conversations and data flow into one place without changing your workflows.

How does Wavelength integrate with our existing tools?

Wavelength connects with Salesforce, Email, and your internal systems (support, calls, usage) so all customer conversations and data flow into one place without changing your workflows.

How does Wavelength integrate with our existing tools?

Wavelength connects with Salesforce, Email, and your internal systems (support, calls, usage) so all customer conversations and data flow into one place without changing your workflows.

Is Wavelength secure for enterprise use?

Wavelength has worked with some of the largest enterprises in the most regulated industries in the world. It's been designed with the highest grade security standards. It is also compliant with SOC II and GDPR.

Is Wavelength secure for enterprise use?

Can we customize workflows for our team?

Wavelength's dynamic workflow system is completly customizable for individual organzations, teams and even contributors. Simply specify the workspace the workflow will live in!

Can we customize workflows for our team?

Wavelength's dynamic workflow system is completly customizable for individual organzations, teams and even contributors. Simply specify the workspace the workflow will live in!

Can we customize workflows for our team?

Wavelength's dynamic workflow system is completly customizable for individual organzations, teams and even contributors. Simply specify the workspace the workflow will live in!

How does Wavelength help Account Management teams?

Wavelength allows modern AM teams to automatically prioritize their accounts, get insights instantly, and act within a single system, without the hassle of table lookups and constant context switching.

How does Wavelength help Account Management teams?

Does Wavelength support large-scale customer operations?

Some of Wavelength's customers support 10s of thousands of customers across the globe. They use our system to scale customer experiences without a hitch

Does Wavelength support large-scale customer operations?

Some of Wavelength's customers support 10s of thousands of customers across the globe. They use our system to scale customer experiences without a hitch

Does Wavelength support large-scale customer operations?

Some of Wavelength's customers support 10s of thousands of customers across the globe. They use our system to scale customer experiences without a hitch

The only customer platform you will ever need

All customer conversations and feedback flow into one system, reducing noise and improving decision-making.

Schedule Demo

→

The only customer platform you will ever need

All customer conversations and feedback flow into one system, reducing noise and improving decision-making.

Schedule Demo

→

The only customer platform you will ever need

All customer conversations and feedback flow into one system, reducing noise and improving decision-making.

Schedule Demo

→

Backed by

Combinator

Case Studies

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2024 Built in San Francisco, CA

Backed by

Combinator

Case Studies

Integrations

About us

Blogs

Terms & Conditions

2024 Built in San Francisco, CA

Backed by

Combinator

Case Studies

Integrations

About us

Blogs

Terms & Conditions

2024 Built in San Francisco, CA